Return Policy

Please contact online@jointown-intl.com for return or exchange requests.

The products purchased at Jointown International may be requested for return or exchange within 7 days after they are received. We DO NOT accept any damaged, opened or used packages and items. All the returned products should be qualified for our resale.

If the order has not been dispatched, we will refund customers in time. When the order is preferred to be returned after delivery, we will provide a return shipping label through email. Once the returned products are estimated and qualified for return, we will process your refund. Please note that we do not provide free return service for non-quality issues.